FAQ

Are you licensed and insured?
We are registered with the state of Idaho, #C193410 and we are fully insured – general liability, workers compensation and bonding.
Who comes into my home?
Our staff are employees of Zephyr Cleaning Services. We do not use independent contractors. All of our employees are carefully screened including a national criminal background check.
How many people come into my home?
Most cleaning is performed by a 2-person team. Depending upon the size of the home and the type of cleaning, a 3- or 4-person team may be used.
Who provides the cleaning supplies?
We provide all cleansers, cleaning cloths and equipment. Our teams are specifically trained to our stringent standards using our professional cleaning products, processes and equipment.
What kind of cleansers and equipment do you use?
In order to reduce exposure to allergens in your home, our cleansers are unscented or so lightly scented that there is no lingering scent. Our main cleanser is deionized water (extremely pure water) combined with a microfiber cloth that is patented with “built-in anti-microbial protection”. Our cleaning cloths are color coded to prevent cross-contamination in your home.
For better air quality in your home, we use commercial back pack vacuums with sealed HEPA filtration. Our vacuums have earned the Gold Seal of Approval/Green Label certification by the Carpet and Rug Institute (CRI).
Do I need to be home when you arrive?
No, as long as we have access to your home. Most of our clients are not home when we clean but you are welcome to be home if you like. We simply ask that for the safety of our staff and the occupants of your home, activity in the home be very limited while we clean.
Should I do anything to prepare my home for cleaning?
We ask you to take a few minutes to pick up clothing and toys, remove clutter from kitchen and bathroom counters, tubs, and showers. We recommend that throw rugs be picked up and laundered on the day of our cleaning visit.
What if I want to add a task or need something extra done now and then?
Please give us sufficient notice to schedule your added service request. If your request is a small one – a task taking 10 minutes or less – we will likely be able to accommodate it with short notice rather than have you wait until the next cleaning visit.
What about pets?
We always enjoy being happily greeted by our clients’ four-legged family members! However, for safety reasons if your pet(s) have a tendency to get under foot or are extra-protective of their home, please kennel them or sequester them in an area that is not cleaned while our team is in your home. We do not clean up “accidents” or any bodily fluids or feces as these present a health hazard to our staff. Likewise, we do not clean cat litter boxes, bird cages, fish tanks, etc.
Do you clean laundry or wash dishes?
We do not provide laundry or dishwashing services.
Will cleaning be on the same day and at the same time on each visit?
Deluxe Program cleaning visits are scheduled for the same day and approximately the same time for each visit. Typically, our teams clean 3 homes per day so you will have morning, second cleaning of the day or third cleaning of the day placement. We are only able to guarantee arrival time to the morning appointment, usually between 9:00am and 9:15am. While we assign an arrival time for second and third cleaning of the day appointments, we cannot guarantee that we will always arrive at the assigned time.
What if I need to skip or reschedule my cleaning appointment?
Should you need to skip a cleaning appointment for any reason, we ask that you give us at least 48-hours prior notification so that we have an opportunity to fill that slot for our cleaning team. Please keep in mind that a sudden skip or reschedule can leave our cleaning team with an unexpected shortage of hours.
How much will it cost to clean my home?

Each home is as unique as its occupants. Many factors are taken into consideration when we quote a cleaning rate:

  • Size of your home – square footage, number of bedrooms, number and size of bathrooms, number of levels
  • Flooring surfaces in your home – carpet/hard surface
  • Your living style/décor – Are there many surfaces/objects to be dusted or is your style more minimalist?
  • Activity within the home – number of adults, children, pets
  • Frequency of service
  • Level of upkeep in between visits
  • Travel time to and from client’s home
How do I pay for services?
Payment is due on the day of service. We accept check, cash and credit cards (Visa, MC, and Discover). If paying via credit card, the card will be charged the morning of your service.
Do you have a guarantee?
We offer a 100% Satisfaction Guarantee on all recurring Maintenance Service cleaning and Deluxe Service cleaning for established clients. Any concerns must be reported within 24-hours of service. If you feel we have missed an area, we will make an appointment to return to your home to inspect, address and re-clean the specified area at no additional charge. This guarantee does not apply to One-Time only or Move-Out/Move-In services.

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